Terms of sale

Article 1: Purpose and scope

These General Terms and Conditions of Sale (hereinafter "T&Cs") are intended to define the rights and obligations of [Company Name] (hereinafter "the Seller") and any adult natural person acting for personal purposes (hereinafter "the Customer") in connection with the sale of goods offered by the Seller.

These T&Cs are available at any time on the website www.formoseparis.com or attached to any quote or contract. By placing an order, the Customer unreservedly accepts these T&Cs.

Article 2: Seller identification

✔ Company name: Formose
✔ Legal form: Sole proprietorship (Auto-entreprise)
✔ Registered office address: 39 Boulevard du Maréchal Joffre, 92340 Bourg-La-Reine
✔ SIRET: 884748393 00029
✔ Email address: info@formoseparis.com

Article 3: Products

The products offered for sale are described and presented on the website www.formoseparis.com with the greatest possible accuracy. However, minor variations may exist, without engaging the Seller's liability.

Product offers are valid as long as they are visible on the website or mentioned in commercial documents, within the limits of available stock. If a product becomes unavailable after an order has been placed, the Seller will inform the Customer as soon as possible and will offer either a replacement product or the cancellation of the order with a full refund.

Article 4: Price

Price setting
The prices indicated are in euros (€) and include all taxes (VAT included), excluding delivery charges. The Seller reserves the right to change its prices at any time. However, the price applied will be the one in effect at the time the order is confirmed.

Delivery charges
Delivery charges are specified to the Customer before the final confirmation of the order and appear on the order confirmation.

Article 5: Order

Order process
✔ The Customer selects the desired product(s) and adds them to the cart.
✔ The Customer reviews the order summary (products, quantities, price, any additional charges).
✔ The Customer enters billing and delivery information.
✔ The Customer confirms the order after reading and unreservedly accepting these T&Cs.
✔ The Seller sends an order confirmation email and/or proof of purchase.

Order confirmation
Any order will be considered final once the price has been paid in full, or in accordance with the agreed payment terms. The Seller reserves the right to refuse or cancel any order in the event of fraud, a payment incident, or a prior dispute with the Customer.

Article 6: Payment

Payment methods
Purchases may be paid for by:
✔ Credit/debit card (Visa, Mastercard, etc.)
✔ PayPal
✔ The website's payment application

The amount due takes into account any discounts, reductions, or rebates granted by the Seller, which are specified at the time of the order or under the promotional terms in effect.

Security
The Seller implements procedures to ensure the security of transactions (secure payment platform, SSL protocol, etc.).

Article 7: Delivery

Delivery time and method
Products are delivered to the address provided by the Customer when placing the order, within the time frame indicated on the product page or in the order confirmation. Delivery times are given as an indication and do not constitute a firm commitment on the part of the Seller.

Delay or non-delivery
In the event of a significant delay, the Customer must inform the Seller so that an inquiry can be made with the carrier. If the delay exceeds 12 weeks, the Customer may request cancellation of the order and a refund of the amounts paid.

Receipt of products
Upon receipt, the Customer must check the condition of the package and the products. Any anomaly (damage, missing products, damaged package) must be reported to the carrier and the Seller within 48 business hours.

Article 8: Right of withdrawal

Duration
In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to justify their decision or pay any penalties.

Exercising the right of withdrawal
To exercise this right, the Customer must inform the Seller of their decision by sending an unambiguous letter or email. The Seller may provide a standard withdrawal form, which will be sent to the Customer following their request.

Return of products
The Customer returns the products in their original condition (packaging, accessories, instructions, etc.) to the address provided by the Seller, at the Customer's expense unless otherwise provided by law. The Seller will refund the Customer within 14 days of receiving the products or proof that the products have been shipped.

Exceptions
The right of withdrawal does not apply to goods that are:
✔ Made to the Customer's specifications or clearly personalized,
✔ Liable to deteriorate or expire rapidly,
✔ Unsealed by the Customer after delivery and cannot be returned for hygiene or health protection reasons,
✔ And, more generally, all cases provided for in Article L221-28 of the Consumer Code.

Article 9: Warranties and after-sales service

Legal warranty of conformity
The Seller is liable for any lack of conformity of the goods with the contract, under the conditions set out in Articles L217-4 et seq. of the French Consumer Code. If the product does not conform, the Customer may request repair or replacement of the product. If this is impossible or would involve disproportionate cost, the Seller may offer a partial or full refund.

Legal warranty against hidden defects
The Seller is liable for the warranty against hidden defects in the item sold that render it unfit for its intended use, in accordance with Articles 1641 et seq. of the French Civil Code.

Warranty exclusions
The warranty does not cover damage resulting from misuse, improper maintenance, normal wear and tear, or unauthorized intervention by the Seller.

Article 10: Liability

The Seller's liability is engaged only in the event of proven fault in the performance of its obligations. The Seller cannot be held liable for any indirect damage or financial loss. In the event of proven non-conformity or defect of a product, the Seller's liability is limited to the replacement or refund of said product.

Article 11: Personal data

The Seller undertakes to respect the confidentiality of personal data collected from the Customer and to process it in compliance with applicable regulations (GDPR and the French Data Protection Act). The Customer has the right to access, rectify, object to, and delete data concerning them, which they may exercise by contacting the Seller at the email address indicated in Article 2.

Article 12: Dispute resolution and governing law

Governing law
These T&Cs are governed by French law.

Complaints and mediation
In the event of a dispute, the Customer must first contact the Seller's customer service to find an amicable solution. In accordance with Articles L612-1 et seq. of the French Consumer Code, the Customer may use a consumer mediator free of charge to seek an amicable resolution of the dispute.

Competent courts
Failing an amicable agreement or mediation, any dispute will be brought before the courts having jurisdiction over the location of the Seller's registered office.

Article 13: Final provisions

If any clause of these T&Cs is declared null and void or unenforceable, the other provisions will remain in full force and effect.